From Alice Miller: Child Abuse and Mistreatment
http://www.alice-miller.com/books_en.php?page=2a
Miller writes about a "helping witness"—someone who acts (routinely, or even once at a critical time) with kindness toward the child and who somehow, by looking into the child's eyes, shows the child another way to live and be. This helper may have no idea of his or her role but nonetheless acts as a counterweight to the cruelty or neglect a child experiences. DR Miller says that a critical prerequisite for normal survival is that at least once in their lives, mistreated children come into contact with a person who understands that the environment, not the child, is at fault. This helping witness teaches the child that he or she is worthy of kindness. This lesson is the basis for resilience.

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